Privacy Policy

Last updated: July 27, 2026

This Privacy Policy explains how CW IT Support collects, uses, and protects information when you visit our website or use our services. We are committed to being clear about what we do with your data and why.

If you have questions about this policy, contact us at privacy@cwitsupport.com.

Information We Collect

Information You Provide

When you fill out a form on our website, contact us, or request a consultation, we may collect:

Your name
Your email address
Your phone number
Your company name and job title
The message or details you provide
Any other information you choose to share

Information Collected Automatically

When you visit our website, we may automatically collect:

Your IP address
Your browser type and version
The pages you visit
The time and date of your visit
The referring website or link you used to reach us
General usage data about how you interact with the site

Cookies and Analytics

We use cookies and similar technologies to understand how visitors use our website. This helps us improve the site and the experience for future visitors. We may use analytics tools such as Google Analytics 4 and Google Tag Manager to collect and analyze this data.

Cookies are small text files stored on your device. You can control or disable cookies through your browser settings. Disabling cookies may affect how parts of our website function.

The specific analytics events we track include:

Form submissions
Clicks on phone number links
Clicks on booking or scheduling buttons
Views of thank-you or confirmation pages

We do not use cookies to identify you personally. The data is aggregated and used to understand traffic patterns and user behavior in general.

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and requests
Provide the IT services you have engaged us to perform
Schedule appointments and consultations
Send you information you have requested
Improve our website and services
Monitor for security and fraud prevention
Comply with legal obligations

We do not sell your personal information to third parties.

How We Share Information

We do not sell, rent, or trade your personal information. We may share information in the following limited situations:

Service providers: We may share information with trusted vendors who help us operate our business, such as hosting providers, analytics platforms, or email tools. These vendors are bound by their own privacy obligations and may only use your information to provide services to us.
Legal compliance: We may disclose information if required by law, court order, or government regulation, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
Business transfer: If CW IT Support is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction. We will notify you before your information is transferred under different ownership.

Data Security

We take reasonable measures to protect the information we collect. This includes using secure hosting, access controls, and encryption where appropriate. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. As an IT services firm, security is central to how we operate, and we apply the same standards to our own data that we recommend to our clients.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. When information is no longer needed, we delete it or anonymize it.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.
Correction: You can ask us to correct information that is inaccurate or incomplete.
Deletion: You can ask us to delete your personal information, subject to legal retention requirements.
Opt-out: You can ask us to stop using your information for certain purposes, such as marketing communications.
Restriction: You can ask us to limit how we use your information in certain situations.
Portability: You can request a copy of your information in a structured, machine-readable format.

To exercise any of these rights, contact us at privacy@cwitsupport.com. We will respond within a reasonable timeframe, typically within 30 days.

Children’s Privacy

Our website and services are intended for businesses and professionals. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, contact us and we will take steps to delete it.

Third-Party Links

Our website may contain links to third-party websites that we do not control. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any website you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We recommend reviewing this page periodically to stay informed about how we handle your information. If we make material changes, we may also notify you by email or through a notice on our website.

Jurisdiction

This Privacy Policy is governed by the laws of the State of North Carolina and the United States. Any disputes arising under this policy will be resolved in the appropriate courts of North Carolina, unless otherwise required by law.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, contact us:

CW IT Support

Email: privacy@cwitsupport.com

Phone: (910) 726-1595

Wilmington Office: 5500 Market Street STE 100B, Wilmington, NC 28405

Jacksonville Office: 4000 Gum Branch Rd, Jacksonville, NC 28540