Reliable Managed IT Services for Your Business
Ready for IT Support That Prevents Problems First?
Most businesses treat IT like firefighting — waiting for something to break, then rushing to fix it. We do things differently. We are built on proactive, preventive IT management that keeps your systems running so you never have to choose between your business and your technology.
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Our Stats
A Local Provider You Can Count On
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Years in Business
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Current Managed Clients
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Full-Time Team Members
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Days Since the Last Successful Ransomware Attack With One of Our Clients
Who We Serve
We specialize in industries where security, compliance, and reliability are non-negotiable.
Municipalities
Secure IT infrastructure serving police departments and local government agencies.
CMMC-Regulated Businesses
Expert guidance to achieve and maintain CMMC certification for defense contractors.
Co-Managed IT
Augment your internal IT team with specialized support for complex challenges.
Construction Firms
Reliable technology connecting job sites to the office without missing a beat.
Professional Services and Insurance
Confidential technology solutions for law firms, accounting practices, and financial advisors.
Manufacturing and Equipment
Technology that keeps production lines running and equipment operating at peak performance.
Healthcare and Wellness
HIPAA-compliant systems protecting patient data while keeping your practice running smoothly.
Growing Businesses
Technology that scales with growth-oriented organizations of 20 or more employees, backed by an IT partner they will not outgrow.
Expert Cybersecurity & IT Support for North Carolina Municipalities
We specialize in supporting in-house IT departments and government teams across NC with third-party audits, compliance support, and 24/7 monitoring.
What We Do
Comprehensive IT solutions designed to keep your organization secure, compliant, and productive.
Cyber Security
Multi-layered protection against ransomware, phishing, and cyber threats.
Making a Difference Together
Supporting good causes as we grow.
Every time we bring on a new client, we commit to making a meaningful donation through B1G1, supporting causes that create real, measurable change around the world. It’s one of the ways we ensure our success contributes to something bigger.
Why Choose CW IT Support
Your organization depends on your IT systems. We’re confident that we are the only North Carolina IT support partner that can confidently claim the following.
Transparency and Trust
Transparent pricing, monthly reporting of backups and services, regular strategic consults, with honest recommendations focused on your needs.
Local North Carolina Team
With technicians serving the Wilmington, Jacksonville, Raleigh, and Charlotte markets, we can provide rapid on-site deployment when needed.
Rapid Human Response
97% of our calls are answered live during business hours. Fewer than 3% go to voicemail, and 100% of our voicemails are returned within 30 minutes.
Ironclad Security
We have seen what our competition is doing around cybersecurity and are confident that our solutions will exceed that of your current outsourced provider. Cybersecurity isn’t optional, we provide you with what you need to stay safe and productive.
Proactive Peace of Mind
All-inclusive support and security plans to keep your team running efficiently.
Forward-Thinking IT
We meet with you every quarter to review your goals and how technology can help you achieve them. We also conduct in-person and remote technology alignment reviews to ensure adherence to industry best practices and standards.
Grueling Hiring Standards
To ensure the highest-quality, ethical, and most competent techs are on your team. We hire less than 1% of candidates that apply and put them through a rigorous hiring process comprising of technical written tests, group interviews, 1 on 1 interviews, and hands-on lab tests. Background checks and drug screenings are mandatory for employment.
How It Works
Getting started with CW IT Support is simple and straightforward
We make switching IT providers painless. Here’s what to expect when you partner with us.
- 1. Discovery Call
We learn about your IT challenges, goals, and current environment. - 2. Assessment
We audit your systems and identify risks or improvement opportunities. - 3. Custom Proposal
You receive a tailored plan with transparent pricing. - 4. Onboarding
We implement solutions with minimal disruption to your operations.
Testimonials
Our Customer Reviews
See what other business owners are saying about us
“I called Brian, and he came out here himself at 6:30 in the morning. He and I started up the server that same morning, and I just wanted to hug him. It was very difficult for us, but CW IT Support helped us get through it. Since then, if there’s ever an issue, which is rare, I call Brian’s cell phone and he gets it worked out.”
Mike Gawinski
CEORulmeca Corportaion
“So for anyone skeptical of outsourcing their IT like I was, I would say don’t overlook CW IT Support and don’t let the fact that they’re not physically on-site interfere with getting the best services at the best price. I mean, I could hire an internal IT employee, but I would have to pay them benefits, and what happens if they get sick or go on vacation? With CW IT Support, the cost is comparable, but I get access to the expertise of an entire firm, and that will always be worth it in my eyes.”
Doug Shipley
Town ManagerTopsail Beach
“Brian and his team don’t just offer solutions, they tailor their recommendations to fit the town’s needs and budget constraints.”
Stephen Smith
Assistant Town ManagerTown of Ayden
“Before CW IT Support, if something went wrong, we were scrambling to figure out what to do. Now, we have a team that’s got our back.”
Donald Andrews
Town ManagerTown of Broadway
“Since onboarding with CW, the town has seen significant improvements in system efficiency, security, and response times.”
Tyler Thomas
Town ManagerTown of Pembroke
“CW IT Support didn’t just fix our tech problems. They gave me peace of mind—and that’s priceless.”
Brandi Strange
City AdministratorHigh Shoals, NC
“At John Starz Electric, we understand the importance of seamless operations in today’s fast-paced business world. Down time is lost time. That’s why partnering with CW IT Support has been an absolute game changer for us.Their commitment to operating quickly and efficiently is clear ensuring that downtime is minimized, and our productivity is maximized. Their highly trained staff is easy to work with and always there to handle our IT needs in a professional and courteous manner when we need them most! With IT Support, you are not just getting an IT team, you are getting Peace of Mind.”
John Starzynski
PresidentJohn Starz Electric
“I tell people, support systems are just like insurance. You need it, but hope you never have to use it. But when I do, I know CW is going to respond quickly and get it resolved.”
Bill Jones
COOOnslow United Transit
“They don’t just wait for problems. They tell us when upgrades are due, when new software can make things more efficient. It’s like having a tech partner who’s always thinking three steps ahead.” That includes expansion planning. “We’re still growing, and CW is already helping us think ahead about network structure, user load, and avoiding issues like the IP address shortage we just experienced. That level of foresight is huge.”
Kristen Yow
Odyssey Mechanical LLC
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Schedule a free consultation and get a custom IT assessment for your organization.