Frequently Asked Questions

We provide managed IT services, cyber security, VoIP and cloud phone systems, backup and disaster recovery, CMMC compliance support, and AI solutions to businesses across North Carolina. Our services include 24/7 network monitoring, help desk support, system updates, security patching, and strategic IT planning. We work with municipalities, CMMC-regulated businesses, healthcare and wellness practices, construction firms, professional services, and manufacturing companies with 20 to 200 employees.

We have physical offices in Wilmington, NC and Jacksonville, NC. We also have on-site technicians in Charlotte, Raleigh, and Winston-Salem. This allows us to provide both remote and on-site support to businesses throughout North Carolina.

Our business hours are Monday through Friday 6:30 AM to 10:00 PM, Saturday 9:00 AM to 10:00 PM, and Sunday 9:00 AM to 9:30 PM. These hours apply to both our Wilmington and Jacksonville offices. For managed IT clients, we also provide 24/7 monitoring and emergency support for critical issues outside of regular hours.

We serve businesses throughout North Carolina. Our primary service areas are Wilmington, Jacksonville, Charlotte, Raleigh, and Winston-Salem. We serve clients in every region of the state, with on-site technicians available in all five cities and remote support available anywhere in North Carolina.

Call us at (910) 726-1595 or fill out our contact form. We will schedule an initial consultation to assess your IT environment, identify risks and gaps, and recommend a service plan that fits your business. There is no obligation, and the assessment is the first step in building a support plan tailored to your needs.

Yes. Our managed IT service plans include 24/7 network monitoring and emergency support for critical issues. During business hours, most support requests receive a response within one hour. Outside of business hours, critical emergencies are prioritized and addressed immediately.

We offer flexible agreements. Some services are month-to-month and others are annual. We will recommend the option that fits your business and explain the terms before you sign anything.

Most support requests receive a response within one hour during business hours. Emergency issues are prioritized and addressed immediately. We answer 97% of calls live, with fewer than 3% going to voicemail and a 30-minute callback guarantee.

Our primary service area is North Carolina. For businesses outside the state, please contact us to discuss your needs. We may be able to provide remote support depending on your location and requirements.

We specialize in serving municipalities, CMMC-regulated businesses, healthcare and wellness practices, construction firms, professional services, and manufacturing companies. Our main niche is municipalities in North Carolina, but we work with a range of industries that require secure, compliant, and reliable IT infrastructure.

Our managed IT services include 24/7 network monitoring, help desk support, system updates, security patching, backup management, strategic IT planning, and vendor management. We also provide detailed reporting so you can see the health of your IT environment at any time. Every plan is customized based on the results of a full IT assessment.

Our managed IT packages typically range from $120 to $150 per user per month, depending on the services included and the results of your IT assessment. We offer three packages: our Gold plan, our mid-tier plan, and our Peace of Mind plan. Pricing is quote-based because every business has different needs, and we want to make sure you only pay for what you actually use.

We offer three managed IT packages. Our Gold plan is our entry-level package for businesses that need core monitoring and support. Our mid-tier plan adds more proactive services and faster response times. Our Peace of Mind plan is our top-tier package that includes the full range of managed IT services, priority support, and strategic planning. We recommend the right package based on your IT assessment results.

Yes. We offer co-managed IT services for businesses that have an internal IT person or team but need additional support, expertise, or coverage. We can handle specific areas like cyber security, backup management, or after-hours support while your internal team focuses on day-to-day operations. This is a common arrangement for businesses with 20 to 200 employees.

Switching IT providers is easier than most business owners expect. We handle the transition process, including gathering your current provider information, recovering passwords, documenting your network, and onboarding your team. Most transitions take one to two weeks, and we work in the background so there is no disruption to your daily operations. We have helped many businesses in Wilmington and Jacksonville switch from break-fix providers, in-house IT, or other managed service providers.

We use secure remote access tools to resolve most issues quickly without an on-site visit. For businesses in Wilmington, Jacksonville, Charlotte, Raleigh, and Winston-Salem, on-site support is available when needed. Most support requests are resolved remotely within the same day.

Yes. Our Peace of Mind plan includes strategic IT planning as part of the service. We work with you to build a technology roadmap that aligns with your business goals, budget, and growth plans. This includes recommendations for hardware replacement cycles, software licensing, cloud migration, and security improvements.

We use a multi-layered approach to ransomware protection. This includes endpoint detection and response, email filtering to block phishing attempts, regular backups that allow rapid recovery, user security training, and rapid response protocols. We have a zero-day record on successful ransomware attacks against our managed IT clients. If an attack does occur, our backup and recovery process allows us to restore systems quickly without paying a ransom.

We provide threat monitoring, firewall management, endpoint protection, email security, employee security training, vulnerability scanning, and incident response planning. Our cyber security services are designed for businesses that need to protect sensitive data, meet compliance requirements, and prevent costly breaches.

Yes. We require MFA for all managed IT clients. Multi-factor authentication is one of the most effective ways to prevent unauthorized access, and it is a requirement for most compliance frameworks including CMMC, HIPAA, and NIST. We help you set up MFA across your email, remote access, and critical business applications.

We recommend security awareness training at least quarterly, with additional phishing simulations monthly. Employees are the most common entry point for cyber attacks, and regular training significantly reduces the risk of a successful breach. Our managed IT plans include ongoing training as part of the service.

If you suspect a breach, disconnect the affected systems from the network immediately and call us at (910) 726-1595. Do not attempt to fix the issue yourself or pay any ransom. Our incident response process includes isolating the threat, preserving evidence, restoring systems from clean backups, and documenting the incident for compliance and insurance purposes.

We provide cloud-hosted phone systems with features including auto-attendants, call routing, voicemail-to-email, mobile integration, call analytics, and conference calling. Our VoIP solutions are designed for businesses that want to reduce phone costs, support remote work, and present a professional image to callers.

Yes. We can port your existing business phone numbers to our cloud phone system. The porting process typically takes two to four weeks, and we handle all the coordination with your current provider. There is no downtime during the transition.

Yes. Modern VoIP systems are highly reliable when configured correctly. We assess your internet connection, configure quality of service settings on your network, and provide redundant connections where needed. For businesses in Wilmington and Jacksonville, we also provide on-site support to resolve any issues quickly.

A VoIP call typically requires 100 kbps per call. For a business with 10 to 20 simultaneous calls, a standard business internet connection is usually sufficient. We assess your current bandwidth as part of the setup process and recommend upgrades if needed.

VoIP security is a critical concern that many providers overlook. We secure VoIP systems using encrypted call signaling, SIP authentication, firewall rules to block unauthorized access, and regular firmware updates. We also monitor call patterns for signs of toll fraud or abuse. This is an area where we go beyond what most competitors offer.

Backup is the process of copying your data so it can be restored if lost. Disaster recovery is the broader plan for getting your entire business back up and running after a major event like a ransomware attack, fire, flood, or hardware failure. Backup is one component of disaster recovery. We provide both as part of our backup and disaster recovery managed IT services.

We design and manage backup and disaster recovery solutions that include on-site backups for fast recovery and cloud backups for off-site protection. We also create documented disaster recovery plans that define recovery time objectives, recovery point objectives, and the specific steps to take in different scenarios. Regular testing is included to verify that backups work when you need them.

We recommend continuous or hourly backups for critical business data, with full daily backups of all systems. The right backup frequency depends on how much data you can afford to lose. For most businesses with 20 to 200 employees, hourly incremental backups with daily full backups provide the right balance of protection and storage cost.

Our recovery time objective for critical systems is typically within hours, depending on the scope of the incident and the recovery plan in place. With our Peace of Mind plan, we provide faster recovery times and priority response. The key is having a tested recovery plan before a disaster happens, which is why we include regular testing as part of our service.

Yes. On-site backups allow fast recovery for common issues like accidental deletion or hardware failure. Cloud backups protect against larger events like ransomware, fire, or theft that could destroy your on-site equipment. We recommend a 3-2-1 backup strategy: three copies of your data, on two different media types, with one copy stored off-site. Learn more about our backup and disaster recovery services.

We test backups regularly by performing test restores and verifying data integrity. For disaster recovery plans, we conduct tabletop exercises with your team to walk through different scenarios and identify gaps. Testing is critical because a backup that has never been tested is not a backup you can rely on.

CMMC (Cybersecurity Maturity Model Certification) is a framework required by the Department of Defense for any business that handles federal contract information or controlled unclassified information. If you are a defense contractor, subcontractor, or work with any DoD-related data, you will likely need CMMC certification. We specialize in helping North Carolina businesses prepare for and achieve CMMC compliance.

Yes. We help businesses assess their current compliance level, identify gaps, implement the required controls, and prepare for the certification assessment. We work with CMMC-regulated businesses throughout North Carolina, including those in the defense industrial base near Camp Lejeune and other military installations.

In addition to CMMC, we support HIPAA compliance for healthcare and wellness practices, NIST frameworks, and general regulatory compliance for municipalities and government organizations. Our experience with regulated industries is one of the reasons businesses choose us over general IT providers.

Yes. Municipalities are our main area of specialization. We understand the specific compliance, security, and budget requirements that local government organizations face. We provide network security, data protection, public records compliance support, and IT planning tailored to municipal operations.