Who Is Brian Satz And Why Is Everyone In Cybersecurity Talking About Him?
IT that works for you
Started in 2010 by founder Brian Satz, CW IT Support is a complete technology solution provider. We are 100% committed to making sure business owners have the most reliable and professional IT service in Wilmington, Jacksonville & Charlotte, NC. Our team of talented IT professionals can solve your IT nightmares once and for all.
Here’s why so many businesses depend on CW IT Support for complete IT services, security, and support:
- Forward-thinking IT for your business– We meet with you every quarter to review your goals and how we can help you meet them with technology.
- Responsiveness - 97% of calls are answered live– Less than 3% of all calls during business hours go to voicemail, and 100% of voicemails are returned within 30 minutes!
- Top Notch Cyber Security – our minimum standards for cyber security for any organization are lightyears above the industry average. We believe that if we can’t keep our clients safe and secure, then nothing else matters. Cyber security is a default solution and a must to do business together.
- Cash Flow Management– Monthly financing options for any significant project you need, including hardware-as-a-service, to keep your cash in the bank to handle the ebs and flows of production or patient care.
- Grueling Hiring Standards– Ensuring the highest quality, ethical, and most competent techs are on your team. We hire less than 1% of candidates that apply and put them through a rigorous hiring process comprising of technical written tests, group interviews, 1 on 1 interviews, and hands-on lab tests. Background checks and drug screenings are MANDATORY to join our team!
- Go-to HIPAA Compliance IT Partner– We provide industry-leading HIPAA compliance documentation and management solutions to keep your practice safe from expensive fines and audits. Our product has kept 100% of audited clients fine free to date
Our custom service packages deliver what you need and want without overstepping the boundaries of your budget. From full cloud environments to data backup, CW IT Support is here to team up with you and your company for expert support, security, and solutions.
Expecting Excellence: How Brian Satz's Frustration Created CW IT Support
When I started my company, I made our core focus fanatical customer service. In the beginning, we served residential and commercial clients out of the same storefront. I soon found that the business models were different, so in January of 2017, I split the companies into Computer Warriors Inc and CW IT Support. Computer Warriors Inc serves as our retail front for our residential clients and smaller business clients, and CW IT Support handles our larger business clients.
I used to work for a large ISP in their phone support department. The ISP pressured their staff to get off the phone as quickly as possible and could not provide any beneficial support. I decided I could not work for a company that would go out of its way not to help its clients.
As a result of the team's hard work, we have collected over 3,000 5-star reviews between both companies. We take extreme ownership over every interaction, and if something doesn't work out, we go above and beyond to make it right.
Brian Satz’s Top Areas Of Expertise
Brian Satz graduated from UNCW with his undergraduate degree in business management and leadership in 2011, and then received his master's degree in computer science and information systems from UNCW in 2014. Since graduation, Brian has made it a point to work with business coaches and other leaders, including attending multiple seminars led by Tony Robbins, including Business Mastery, Date with Destiny, and multiple UPW events. He continually strives to grow and develop himself and his team, and attends conferences across the country to learn about the latest trends in cyber security and threats for the industry. He believes if you aren't growing, you are dying, and applies that to his personally life, with the core values of the company, and with how he delivers services to his clients.
Listen To Why Brian Is One Of The Most Trusted Leaders In Cybersecurity
The CW IT Support Mission
We help growing businesses increase productivity, profitability, and peace of mind by offering best-in-class IT solutions, security, and support.
Top Reasons You Will Want To Work With Us
We SPECIALIZE In Working With Fast-Growth Companies. That means we understand your incredibly hectic and stressful work schedule and WHY it’s critical to remove obstacles, frustrations, and technical problems to keep you productive. We understand your desire to eliminate waste, extra steps, workarounds, and manual labor. We also have tech support available 24/7/365 since we know you don’t work the normal “9-5” day and can help you maintain the freedom to work remotely while making sure you meet compliance standards for data security and backups.
We Have The Unique Ability To Address Your IT Needs. From Vision Through Long-Term Support. We assist from vision to design and planning, to product specification through pricing and acquisition, to installation, implementation, documentation, and project management, to post-project support of you and/or your users. This allows you to have one consistent team to work with that understands your environment, your people, how you work, and your history, which means you don’t have to waste time educating us.
We Have A Team Of Over 15 Certified Experts On Staff. Unlike other IT firms, who have one or two guys trying to juggle multiple projects and wear various hats, we have a team of engineers on staff with diverse, specialized areas of expertise who work together to deliver the most effective and correct solutions to you. As a client, you are assigned to one of these teams. That means you’ll always be able to get someone on the phone who knows YOU and understands YOUR environment and YOUR systems to provide helpful answers and quick resolutions of problems instead of having to talk to a complete stranger, hundreds of miles away who knows nothing of you or your systems and wastes your time asking a lot of really dumb and annoying questions to try and “help” you.
We Use Our Vendor Relationships To YOUR Advantage. Having an advanced level of partnership with key vendors like Microsoft, Star2Star, and Dell allows us access to special pre-and post-project assistance support levels that most “partners” do not have. We are able to provide the right solutions, priced right, and validated by the vendor, so if any issues come up, we can get them resolved quickly and effectively.
