When you go to the doctor within a medical practice, you want to be sure that your sensitive information is stored safely and securely. Not only that but you also want to know that the clinic’s processes are streamlined and will be as efficient as possible for you as a patient. At Johnston Pain Management, that’s exactly what you can expect, thanks to our partnership with CW IT Support.
Johnston Pain Management is a pain medicine clinic that takes an integrative approach to providing comprehensive pain management plans for long-term relief. As a result, our practice relies heavily on technology like telephone and fax services, digital software, data storage, and much more. All this means that we needed a heavy-hitting IT company that can streamline our internal processes, monitor our activities, and help resolve potential issues before they become a widespread problem.
CW protects our information and provides 24/7 support services. There are many examples of system/ software upgrades implemented by their team that have taken place during evening or weekend hours. One example relates to our need for a new server. Our growth required additional computing capacity, and any potential technical glitch could result in decreased patient flow, lost revenue, extra work for our staff, and downtime we could not afford. CW IT Support managed the entire server purchase and implementation process and worked hard to make the physical conversion, including software connectivity and confirming employee access while connecting to over 100 devices, all in one weekend. The entire process went well, and we experienced no downtime or service concerns.
For another example, I got a call the other day from one of our technicians at CW alerting me that an unidentified user from Russia was repeatedly attempting to log into one of our general information emails. Thanks to their ongoing diligence, CW was able to proactively identify and investigate this mysterious login attempt and lock this person out of accessing the email address.
Brian Satz and the team at CW IT Support also worked with us to completely overhaul our data protection services over the past year. We are confident that our sensitive client and prescription information is secure. CW also implemented robust email security protocols, multi-factor authentication for remote logins, and proper firewall management for all Johnston Pain Management locations. They have also been exceptional at integrating with our existing programs and seamlessly collaborating with our software technicians to address all issues in a timely manner. Plus, if we require on-site services, they’re more than happy to come after hours so as not to disturb our bustling practice. If it’s not obvious, we really can’t say enough good things about how their services have helped our business thrive!
Now, because we have full faith in knowing our systems are properly protected, we’ve been able to grow our business to nearly triple the size in just a few years. We’ve added several new providers, opened new clinic locations, and have been able to assist thousands of patients with their long-term pain management needs. CW IT Support has been with us every step of the way. Whether it’s troubleshooting a label printer or advising us on which wi-fi is best for our purposes, they’ve taken the struggle out of dealing with our IT issues and allowed us to focus on what truly mattersÑproviding our patients with long-term pain management solutions to help increase their happiness and quality of life.
Dennie Underwood
Administrative Professional at Johnston Pain Management
