Effective Date: April 11, 2025

CW IT Support is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect information obtained through our text messaging (SMS) communications as part of our technical support services.

1. Information We Collect

When you interact with us via SMS, we may collect the following types of information:

  • Phone Number used to send and receive messages
  • Name and other identifiers (if shared during conversation)
  • Technical Information about your systems or issues reported via SMS
  • Message Content, including any text you send us
  • Time and Date of your communications

2. How We Use Your Information

We use the information collected via SMS to:

  • Provide and improve technical support services
  • Respond to your inquiries or service requests
  • Troubleshoot issues and offer real-time assistance
  • Maintain internal records and support documentation
  • Comply with legal or regulatory obligations

3. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your information with:

  • Authorized employees and contractors who need it to perform support duties
  • Third-party service providers that facilitate our SMS communication (e.g., TurboDialer, Wildix)
  • Law enforcement or regulatory authorities, when required by law
  • All third-party providers are expected to maintain the confidentiality and security of your information.

4. Your Privacy Rights

As a North Carolina based Customer, you have the right to:

  • Request access to the personal information we have about you
  • Request correction or deletion of your information
  • Opt-out of receiving text messages at any time by replying "STOP"
  • For access or deletion requests, contact us using the information below.

* Emailing Support at [email protected]
* Calling Support at 910-726-1595

5. Data Retention

We retain SMS communications only as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law or industry standards.

6. Security

We take reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure.

7. Changes to This Policy

We may update this policy from time to time. When we do, the revised policy will be posted on our website with an updated "Effective Date" at the url https://cwitsupport.com/sms-privacy

8. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

CW IT Support
5000 Market Street
Suite 100B
Wilmington, NC 28445
910-726-1595
[email protected]
https://www.cwitsupport.com

9. Legal Compliance

We comply with applicable state and federal laws regarding text message privacy and electronic communications, including:

  • North Carolina Identity Theft Protection Act (NCITPA): Regulates the collection, use, and safeguarding of personal information. We take appropriate steps to protect the privacy and security of information transmitted through text messages.
  • North Carolina Consumer Protection Act: Prohibits unfair or deceptive trade practices, including the unauthorized use or disclosure of consumer information shared via SMS.
  • Telephone Consumer Protection Act (TCPA): A federal law that governs how businesses may communicate with consumers by SMS, including obtaining express consent before sending text messages.
  • Controlling the Assault of Non-Solicited Pornography and Marketing (CAN-SPAM) Act: While typically related to email, this act also restricts certain types of commercial messaging, including SMS, ensuring users can opt out at any time.
  • Children's Online Privacy Protection Act (COPPA): If applicable, we do not knowingly collect or solicit personal information from individuals under the age of 13 through text messages.